Order Processing

Once you placed an order, you would get an informed letter with the tracking number, and know the details information. If you have any problems, pls feel free to contact with us on dgyao@dgyao.net

Payment

We accept VISA, MasterCard, Discover, American Express and PayPal. Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email that your order has been successfully charged.

Shipping

We provide FREE SHIPPING for all products. It usually takes 5~14 calendar days to arrive.

However, if you require faster shipping, it will cost extra $15. It usually takes 3~7 calendar days to arrive.

If the package still hasn’t arrived after that, please contact us under dgyao@dgyao.net

Duties & Taxes

*Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office prior to ordering.

Thank you for shopping with us. Pls find the following rules of billing:

  1. For the being time, We accept PayPal and Credit Card payment, which is the best way to guarantee the rights of customers and sellers.
  2. Please complete the payment within 1 days after place an order, because Non-payment may result in an UPI (Unpaid Item),you can contact us to cancel order if you want to give up payment.

Specific Warranty Policy:

✓1-Year defects liability period

✓60 days return and replacement warranty

✓18-month free replacement for charger, controller and connectors. (if they are broken).

✓Return postage beared by customers

✓Return requests as “ I don’ t like it”, “I don’ t want it”, ”the color doesn’t t look good” are not accepted.

✓The-less-than-three-light-broke-situation will not covered in the warranty policy because it doesn’t affect usage effect.

✓ keep the original outer package for successful return

 

Welcome to Dgyao’s self-service page for processing warranty requests and making inquiries. This function is designed to quickly help resolve any issue you’re experiencing. We apologize in advance for whatever inconvenience your Dgyao purchase may have caused.

We believes in Quick and Easy returns, and to make this process as easy as possible for you.

To return or exchange your product, please contact dgyao@dgyao.net and we will provide you with our best service for you.
Please kindly note you will need to take care of the transportation fee for the products. The transportation fee will depend on the logistics you use.

For full details, read our full Return Policy below:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • The case will be executed in 2 business day.

There are certain situations where only Partial Refunds are granted:

  • Any item not in its original condition,
  • Damaged or missing parts for reasons not due to our error.

    Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at dgyao@dgyao.net.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Thank you in advance for all of the information you provide; we know your time is valuable.

DGYAO (“us”, “we”, or “our”) operates the www.dgyaomedical.net website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.dgyaomedical.net

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

DGYAO uses the collected data for various purposes:

To provide and maintain the Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer care and support

To provide analysis or valuable information so that we can improve the Service

To monitor the usage of the Service

To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data, including Personal Data, to China and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

DGYAO will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

DGYAO may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of DGYAO

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: dgyao@dgyao.net

Claim a Warranty

Welcome to DGYAO’s self-service page for processing warranty requests and making inquiries. This function is designed to quickly help resolve any issue you’re experiencing. We apologize in advance for whatever inconvenience your DGYAO purchase may have caused.

Please note this page is for purchases made through this website or the DGYAO Direct store on sites such as  Amazon.

All products purchased from DGYAO come with a hassle-free warranty. You can find the precise WARRANTY INFO here. You can also verify the warranty period with our customer service team in the body of your message.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you.

Thank you in advance for all of the information you provide; we know your time is valuable.

 

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at dgyao@dgyao.net

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.

 

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Introduction

These Terms of Use govern your use of this website. By using this website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.

This website uses cookies. By using this website and agreeing to these Terms of Use, you consent to dgyao.net’s use of cookies in accordance with the terms of dgyao.net’s Privacy Policy.

License to Use Website

Unless otherwise stated, dgyao.net and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

You must not:

 

  • Republish material from this website (including republication on another website), sell, rent or sub-license material from the website
  • Show any material from the website in public
  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
  • Edit or otherwise modify any material on the website
  • Redistribute material from this website except for content specifically and expressly made available for redistribution

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without dgyao.net’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without dgyao.net’s express written consent.

User Content

In these Terms of Use, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to dgyao.net a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to dgyao.net the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or dgyao.net or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

dgyao.net reserves the right to edit or remove any material submitted to this website, or stored on dgyao.net’s servers, or hosted or published upon this website.

Notwithstanding dgyao.net’s rights under these Terms of Use in relation to user content, dgyao.net does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No Warranties

This website is provided “as is” without any representations or warranties, express or implied. dgyao.net makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, dgyao.net does not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Changes to Our Terms of Use

If we decide to change our Terms of Use, we will update the Terms of Use modification date below.

Last Modified: 2/25/2021

Contact Us

If you have any questions or concerns, please do not hesitate to get in contact with us. We would love to hear from you, contact us on:

Contact Person: Ms Mercy

Pohone Number: +86-139-2852-0414
Email Address: dgyao@dgyao.net
Physical Address: Room 404, Floor 4, No. 54, Shijing Section, Guanzhang Road, Shijing Community, Dongcheng Street, Dongguan City, Guangdong Province, 523000, China

Customer Care Hours:6AM to 11AM, 6PM-12PM Eastern Standard Time Monday – Sunday Except major holidays

For more information of our product: Http://www.dgyao.net

 

 

Specific Warranty Policy:

✓1-Year defects liability period

✓60 days return and replacement warranty

✓18-month free replacement for charger, controller and connectors. (if they are broken).

✓Return postage beared by customers

✓Return requests as “ I don’ t like it”, “I don’ t want it”, ”the color doesn’t t look good” are not accepted.

✓The-less-than-three-light-broke-situation will not covered in the warranty policy because it doesn’t affect usage effect.

✓ keep the original outer package for successful return

 

Welcome to Dgyao’s self-service page for processing warranty requests and making inquiries. This function is designed to quickly help resolve any issue you’re experiencing. We apologize in advance for whatever inconvenience your Dgyao purchase may have caused.

We believes in Quick and Easy returns, and to make this process as easy as possible for you.

To return or exchange your product, please contact dgyao@dgyao.net and we will provide you with our best service for you.
Please kindly note you will need to take care of the transportation fee for the products. The transportation fee will depend on the logistics you use.

For full details, read our full Return Policy below:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • The case will be executed in 2 business day.

There are certain situations where only Partial Refunds are granted:

  • Any item not in its original condition,
  • Damaged or missing parts for reasons not due to our error.

    Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at dgyao@dgyao.net.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Thank you in advance for all of the information you provide; we know your time is valuable.

Contact Information

Email Address: dgyao@dgyao.net

Have any query or suggestion?  Want  deep cooperation? Contact us, we will feed back within 24 working-hours.

 

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